- Contacting Customer Support
Clients and users can contact Eleven Echoes’ customer support through the following channels:
Email: lennon@elevenechoes.com
Phone: +91-99206222367
Row house no.04, Govind Villa, Gulmohar colony, Vishal Nagar, Pimple Nilakh, Pune 411027
Online Support Portal: https://elevenechoes.com
- Response Time
We strive to respond to customer support inquiries in a timely manner. Our standard response time is 2-4 hours, depending on the complexity of the inquiry. Urgent matters will be given priority.
- Information Required for Support
When seeking support, clients are encouraged to provide the following information to expedite the resolution process:
Account or client ID
A detailed description of the issue or inquiry
Screenshots or relevant documentation, if applicable
- Complaint Resolution Process
Eleven Echoes is committed to resolving customer complaints promptly and efficiently. Our process includes:
Acknowledgment: Upon receipt of a complaint, we will acknowledge it within 2-4 hours.
Investigation: We will thoroughly investigate the issue, involving relevant departments if necessary.
Resolution: Once the issue is identified, we will work to resolve it and communicate the solution to the client.
Follow-up: We will follow up with the client to ensure their satisfaction and address any further concerns.
- Limitations and Conditions
While we strive to offer comprehensive customer support, there are certain limitations and conditions to our services:
Support Hours: Our customer support operates during regular business hours 9am to 8pm IST. Requests received outside of these hours will be addressed promptly during the next available support window.
Service-Specific Limitations: Certain services may have unique support conditions outlined in their respective agreements. Clients are encouraged to review these terms for service-specific details.
- Continuous Improvement
Eleven Echoes is dedicated to continuous improvement in customer support. We welcome feedback from clients and users to enhance our services and address any areas for improvement.
This Customer Support Policy is effective as of 12th December 2023 and is subject to change. Clients will be notified of any updates to this policy.
If you have any questions or concerns regarding our customer support, please contact us at lennon@elevenechoes.com.